This Industry Viewpoint was authored by Prabhu Ramachandran, Director of WebNMS
Like all businesses, optimizing the customer experience for communication service providers (CSPs) helps make everyone happy. Satisfied customers don’t look elsewhere and keep using the service. Low churn and new user referrals help the provider’s profitability, and it lets [Read more →]









Texas is one of the country’s biggest and fastest-growing markets in general, and that goes for bandwidth and Internet infrastructure as well. As one of the few remaining independent, regional fiber operators in the Southwest, Alpheus Communications has a unique perspective on that market. Alpheus is owned by the Gores Group today, and has its origins in the El Paso Global Networks business from before the dot-com bubble. With us today to tell us where Alpheus is going and how they do things down in Texas is CEO Scott Widham. 