
This Industry Viewpoint was authored by Alison White, Head of Voice at Epsilon Telecommunications
Cloud and AI adoption is expanding the role of voice within business communications. These technologies are creating new opportunities for service providers to deliver more connected and intelligent customer experiences. Juniper Research forecasts that the global CPaaS market will grow by 60% between 2025 and 2029, reaching $48.1 billion. At the same time, AI automation is expanding the ways businesses can use voice, particularly for [Read more →]










